In this chapter, Allen talks about the "operational responsiveness" we have to achieve so as to get stuff done more efficiently. He points out that many of us are too polite to hold each other accountable. However, being too polite not to clarify each other's obligation actually makes he situation worse and in the end, everyone needs to know what they have to do anyway. In this sense, it's impolite to let people walk out of the conference room without knowing what the next action is.
I find a lot of times, we are afraid of making it clear who should do what by what time. Collaboration is most meaningful and efficient when each individual knows their part of the work and will contribute to the group. We are afraid of appearing to be bossy, or giving people too much that they won't feel happy to do, or just don't have a clear idea about the work discussed. The confusion and impasse will last until somehow the work is clarified to everyone.
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